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Charge 3 black screen

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‎04-23-2020 03:43 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-23-2020 03:43 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

Hi all, had an issue with my Charge 3 the other day. When i went out on the run the brightness was down way to low so when i got back to the house decided to change this.

 

When i got to the settings on the Fitbit the screen when black. I have attempted to change the clock face as i have seen this fix on this website but hasn't helped. In the process of this the Fitbit disconnected from my phone.

 

I have tried to connect it again however as they screen doesn't work i am unable to. When i plug in the Fitbit and attempt a reset the device vibrates for as long as the button is held down. Does anyone have any advice?

 

 

Moderator edit: subject for clarity

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‎05-06-2020 10:41

‎05-06-2020 10:41

Welcome to the Community, @oshead96.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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