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Charge 3 black screen

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‎06-08-2020 12:18 - last edited on ‎09-16-2020 11:36 by Fitbit Moderator

‎06-08-2020 12:18 - last edited on ‎09-16-2020 11:36 by Fitbit Moderator

My Charge 3 is just a little over a year old. A couple of weeks ago it had the black screen, and using this forum the refresh fixed it. However, a couple of days ago it went again. I have tried the refresh countless times, and the smiley face comes up... then within a minute the screen is black again. 

 

I have also tried the changing clock screen, which has worked a couple of times but then the black screen comes back!

 

It is tracking normally, and vibrating. I have no idea what else to do!! 

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‎06-18-2020 19:05 - last edited on ‎01-28-2025 07:58 by Fitbit Moderator

‎06-18-2020 19:05 - last edited on ‎01-28-2025 07:58 by Fitbit Moderator

Welcome to the Fitbit Community @KirstieChambere.

I'm sorry to hear that your Fitbit Charge 3 display doesn't work properly. Thank you for the information provided and for trying different troubleshooting steps before contacting us.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

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