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Charge 3 black screen

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‎06-18-2020 10:43 - last edited on ‎09-16-2020 10:17 by Fitbit Moderator

‎06-18-2020 10:43 - last edited on ‎09-16-2020 10:17 by Fitbit Moderator

  1. A month ago it used to vibrate when I pressed on the button but nothing was displaying and I had to restart it for it to work
  2. Later it started showing black lines
  3. Then it didn't turn on until I plugged it in and hold the button for 5-15 seconds, get the smiley face, then it will be dead again
  4. The screen started glitching, it shows corrupted pixel blocks
  5. Now it won't turn on at all, no vibrations, I can't restart it or start it by holding for 15, 30 or more seconds, it is completely unresponsive.

How can I revive this thing or what can I do? It was an investment.

 

Moderator edit: updated subject for clarity

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‎07-01-2020 13:47

‎07-01-2020 13:47

Welcome to the Fitbit Community @eliris.

 

I'm sorry to hear that your Fitbit Charge 3 doesn't turn on. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

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