help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit charge 3 all data has disappeared!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-21-2020 12:27 - last edited on ‎09-16-2020 09:46 by Fitbit Moderator

‎06-21-2020 12:27 - last edited on ‎09-16-2020 09:46 by Fitbit Moderator

I was just about to relax as my Fitbit charge 3 hadn’t had any major hiccups recently but I’ve gone onto the Fitbit app on my iPad and everything has disappeared My account is blank, I’m baffled as to what has caused this major glitch! 
Has anyone else come across this anomaly before and if so how do I get all my past stats back?! 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-21-2020 12:33

‎06-21-2020 12:33

My panic is over! I rebooted everything and the goldfish bowl is no more 😁 Everything is back to how it was before this baffling episode 

Best Answer
0 Votes

‎06-21-2020 12:33

‎06-21-2020 12:33

When your historic data is all missing, that often indicates you have logged into a different account with a different Fitbit id/email.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes