Charge 3 black screen

[S444amw]

My charge 3 screen seems to have completely gone . Still buzzing when you press side button . Still connected to app and recording.  Any help or ideas ? Thanks 

[MarreFitbit · Accepted solution]

Hello there @S444amw, welcome to the Community Forums. Thanks for the details provided in your post about your Charge 3's screen behavior. I'll be glad to help you. 

In order for me to better assist you with this, please try the following suggestions:

1. Please restart your device by following the steps from this help article: How do I restart my Fitbit device?
2. Check in the Fitbit app if your Charge 3 is still syncing, if so, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 

I'll be around, keep me posted. 

[BaileyAnn]

Hi, I’m jumping in on this conversation because I am having the same trouble. I tried to change the clock. Nothing. What’s next?

[MarreFitbit]

Hey there, @BaileyAnn. Thanks for stopping by in the Community Forums. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[willjoe]

Plug the device into the charging cable.
While the device is plugged into the charging cable, hold the button down for 15 seconds.
Remove your finger from button.
Remove the device from the charging cable.
Plug the device into the charging cable again.
The smiley face icon appears on the screen.

Regards,

Will

[Loves2Travel]

I’ve tried the instructions on how to remedy a black screen and none have worked. It is connected to Bluetooth; battery is full . Now what?