Charge 3 black screen

[Gerry62]

Hi my Fitbit has a blank screen and it was fine last night and had plenty of battery 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Gerry62.

I am sorry to hear your Charge 3 has a blank screen. Thanks for the details shared and I am here to help. I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?
3. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Let me know how it goes. 

[tapper524]

I have exactly the same problem.  Tried the short reset and the long reset described above.  Got a smiley face, but nothing after that.  It's still alive, it buzzes, and my app says it's working, but I have no display.

[Karenjames]

I have encountered the same problem today. I have tried everything for most of the day with no joy. 😕

[BabLe]

I am having the same problem with my Charge 3. Plenty of battery. No screen tho app shows it’s counting steps. What’s up with this? I had to return my last charge 3 with problems!

[LiliyaFitbit]

Welcome to the Fitbit Community, @tapper524 @Karenjames @BabLe.

Thank you for joining the thread and sharing that you're experiencing the same issue with your devices. I am sorry that you are going through this situation, I understand how you are feeling and appreciate your troubleshooting efforts. 

@tapper524 @BabLe I went ahead and created cases for you, someone from our Support team will reach out soon.

@Karenjames Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.