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Charge 3 black screen

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‎12-05-2020 11:46

‎12-05-2020 11:46

Hello, my Fitbit charge 3 has gone to a black screen and i cannot get it back online despite numerous attempts to restart and change the clock face. I’ve had this for less than a year.

What is my recourse on getting this rectified? I would like to continue to use Fitbit.

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‎12-06-2020 09:23

‎12-06-2020 09:23

@Heyump It's great to see that you've visited the Fitbit Community!

 

Let me help you with your unresponsive Charge 3 screen and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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