Charge 3 black screen

[Spears73]

I had black lines across my screen, then it stopped showing my steps and heart rate as per the clock face I had it on. I tried turning off. But now can't switch back on. Tried the holding for 15 secs. Get one vibrate after 2 secs and maybe at 5 secs but no smiley face or anything on screen. On app shows it is syncing and connected. Help please. 

[Tonyharl]

My screen has died completely, not even lines, app shows it working. Tried charging, short and long reset, changing clock face but still blank. Exactly a year after replacement was supplied. Is is programed to last only a year? Any help would be appreciated

[Ewenix]

I'm having the exact same issue. Can't get it to restart, screen black. Syncs just fine and appears to be tracking as usual, just no display.

[AlvaroFitbit]

@Spears73 @Tonyharl @Ewenix It's good that the community is growing! 

Let me help you with this and thank  you for troubleshooting this issue. @Spears73 since the issue persists I have created a ticket so our Support team can further assist you via email. @Tonyharl @Ewenix I noticed that you already have a ticket with Support so keep working with them to find a solution.

Let me know how it goes.

[Gemini1584]

I am also having the same issue!! Can hardly see any of the screen now and it’s not a year old 

[Abrown23]

I am having the same issue. Screen had a line across it yesterday afternoon and when I tried to check my steps before bed, the screen was black.  I tried restarting. It vibrates but no screen.  It is fully charged and tracking as it will connect with the app.  I have had this tracker for less than a year. 

[AlvaroFitbit]

@Gemini1584 @Abrown23 It's great to have you here! 

Let me help you with this. @Gemini1584 you don't mention any troubleshoots. I suggest you check that your tracker isn't in the Do not Disturb or Sleep mode by long pressing the button in a dark room. You can also restart your tracker. 

@Abrown23 since the issue persists after the troubleshoots I have also created a ticket for you with Support.

Keep me posted.

[Spears73]

Hi I did check I wasn't in sleep mode, since I've tried to restart it have
black screen. But still wearing on my wrist and getting vibrations for
texts and calls. Also now having trouble syncing. This is a replacement
device. Not sure when I had it replaced but am on my second device.
Thinking it's around a year mark.Getting to the point where I wouldn't
reccomend fitbit to anyone.

[Hollygrammm]

I think that they are programmed to stop working after a certain amount of time. This is the 2nd time a device stopped working around an Anniversary date.

[Gemini1584]

I’m starting to wish I hadn’t got a Fitbit after all the issues I’m seeing. I must also be around the year mark! Think I’ll invest my money elsewhere and warn people off!

I will never ever recommend Fitbit to anyone. Complete waste of money.

Moderator Edit: Merged posts

[WilsonFitbit]

Hello @Spears73, @Hollygrammm, @Gemini1584, welcome to the community forums! 

@Spears73, @Gemini1584, I'm very sorry for the experience! I was informed by our Support Team that you have reached out to them and they have provided assistance. If you have additional questions about the outcome of your case or any other comments, I recommend updating your cases so our team can continue working on them. 

@Hollygrammm, the best way to get help is to contact the Support Team. Click here to get connected. You can reach out to them through chat or over the phone. 

Have a great day!