Charge 3 black screen

[7M4C74]

Hi I’m having the same issues my Fitbit charger 3. Face has gone blank & restarting it or changing settings brightness won’t work. 

thanks 

Moderator edit: updated subject for clarity and label. 

[AndreaFitbit]

Welcome to the Fitbit Community, @7M4C74. Thank you for letting us know that restarting and changing settings brightness on your Charge 3 didn't work.

Please try a long restart: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

You can also try changing your tracker's clock face.

Keep on visiting the forums. 

[7M4C74]

Unfortunately, the watch face blank & nothing is shown when I follow the steps you sent below

[AndreaFitbit]

Thanks for getting back to us and for letting us know that nothing is shown on your Charge 3 after following the advised steps @7M4C74.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected

Keep on visiting the forums.