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Charge 3 black screen

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‎11-30-2022 04:18 - last edited on ‎12-01-2022 08:54 by Fitbit Moderator

‎11-30-2022 04:18 - last edited on ‎12-01-2022 08:54 by Fitbit Moderator

I have seen all the messages, I have tried the options, I’ve done the charge and hold the button down and change the clock face. The screen is black. It vibrates when connected and synchs with my phone I just can’t see anything. Please help, thanks,

 

 

Moderator edit: updated subject for clarity. 

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‎12-01-2022 08:56

‎12-01-2022 08:56

Welcome to the Fitbit Community, @GL_Hob. I´m sorry to hear your Charge 3 went dark and thank you for mentioning that you have tried the options.

 

I understand how frustrating this could be and please confirm that you have tried restarting your tracker, the long restart and changing the clock face. 

 

See you around. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎12-07-2022 22:04

In response to AndreaFitbit

‎12-07-2022 22:04

Plug the device into the charging cable.
While the device is plugged into the charging cable, hold the button down for 15 seconds.
Remove your finger from button
Remove the device from the charging cable.
Plug the device into the charging cable again.
The smiley face icon appears on the screen.

 

Regards,

Will

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