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Charge 3 black unresponsive screen

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‎11-18-2021 05:30 - last edited on ‎11-19-2021 06:42 by Fitbit Moderator

‎11-18-2021 05:30 - last edited on ‎11-19-2021 06:42 by Fitbit Moderator

My screen is black and unresponsive. I’ve tried a couple of suggestions to reset the device but without any success. The device is functioning as it is recording to my phone. What should I do next? 

 

 

Moderator edit: updated subject for clarity. 

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‎11-19-2021 06:52 - last edited on ‎10-15-2023 08:09 by Fitbit Moderator

‎11-19-2021 06:52 - last edited on ‎10-15-2023 08:09 by Fitbit Moderator

Welcome to the Fitbit Community, @1michaelcowen. Thank you for letting us know that you've tried a couple of suggestions to reset your Charge 3 without success.

I've moved your post to this thread for tips and suggestions on how to help with screen inconveniences. Please make sure to follow the tips and recommendations from the thread.

The best recommendation is contacting our Support Team via chat or phone.

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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