Charge 3 blank screen but still syncing

[Rujoking]

My screen is black.  Have tried hard start several times.  It vibrates but still no screen.  It is still tracking and syncing just doesn't have a display.  Now what?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Rujoking, it's nice to see you around the Community Forums. I apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

Thanks for the details provided about your Charge 3's screen behavior. I appreciate you've taken the time to troubleshoot your tracker prior to contacting us. I'll be glad to help you to get you back on track. 😉

Since the restart and long restart you tried haven't worked and your Charge 3 is still syncing, please change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app.

Give this a go and let me know the outcome. 

[PJ1958]

Hi I also have the same problem and have changed the clock face and still a blank screen

[MarreFitbit]

Hi there @PJ1958, welcome to the Community Forums. I'm sorry to hear that you're also having issues with your Charge 3's screen. Thanks for following the tips and recommendations I shared above. 

I've seen you just have got in touch with our Support Team and they helped you. If you have any further questions about the outcome of your case, feel free to reply back to the email you have received so they can resolve your doubts.