Charge 3 blank screen, not lighting up

[SunsetRunner]

my recently acquired Charge 3 become unresponsive with a blank screen that doesn't light up when I turn my wrist. I've had the device just about two months now. and have noticed other intermittent problems. but now it seems to be completely hopeless.

are fitbit users expected to "fix" the problem by jumping through hundreds of hoops to get the device working again, I don't carry my (only) charging cable with me all the time. if this happens when I'm not at home the fitness tracking for the day or even weekend is lost. I've lost trust in this product it seems to be loaded with bugs and problems, at times it is unresponsive (notifications won't clear, screen gets stuck, device doesn't sync) and now it is just blank. the online forum testifies of how common this issue is. surely you should recall if it is this faulty?

is there a once off long term solution to this?

[butterfly4444]

Your screen might not turn on if you turn your wrist if u hv screen wake off

[SunsetRunner]

but I didn't change any settings that would have caused this, it just stopped lighting up for no reason

[SunsetRunner]

Hi got the same problem.  I feel the vibration bug screen is blank

[Banjoman]

Same here. Blank screen. can hear vibrate but won't go on.

[Debg2]

I got on the chat line and the guy helped me reset my device and it is working now.  Very satified with his help.

[Banjoman]

Yes I changed the face clock type and everything is working well now. Thank You for the suggestion from that person.Sent from my MetroPCS 4G LTE Android Device

[Casandra12]

Changing the clock face fixed mine too

[Kamaren]

Going into the app and changing the clock face worked for me!

[Summerset1022]

Wheres the help line??

[Casandra12]

I don’t know the phone number but I changed the clock face in the app and
my screen came back

[AnnetteQ]

My Fitbit face will not light up. Tracking my in info, just not lighting up.  Help

[Banjoman]

I am pretty sure if you plug it into your usb on the computer and hold the
button to reset it it will go back to where it should be with a screen.
Hope this helps.