Charge 3 blank screen

[Kerreni74]

Hello

my screen has gone black prior to this the screen writing was showing lines through it. 

i have tried holding down the button to get it to reboot both whilst on charge and off nothing is appearing 

the Fitbit is less than 12 months old 

Moderator edit: updated subject for clarity

[Boopy3178]

I am having the same issue

[MarreFitbit]

Hello there @Kerreni74, welcome to the Community Forums. Thanks for already restarting your Charge 3 prior to contacting us. 

Since the restart didn't work, please check in your Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app.

Hey @Boopy3178, welcome on board. Thanks for letting me know that your Charge 3's screen isn't working too. 

So I can better assist you, could you please confirm that you've tried restarting your tracker and changing the clock face?

I'm looking forward to your response, keep me posted. 

[Boopy3178]

Yes I have tried changing the clock face but as soon as I remove my Fitbit from the charger it goes dead. None of the sensor lights are on and it doesn't respond when I touch it or press the button on the side.

[MarreFitbit]

Hi @Boopy3178, thanks for getting back and letting me know the outcome of the recommendations I provided above. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if you have any questions present, I'll be around. 

[Kerreni74]

Hi
Thank you
I have tried changing the clock face still no response
All lights still work on back of watch and it continues to sync to my phone/app

Thanks

Jackie Brown
Sent from my iPhone

[Kerreni74]

Hi 

this also has not worked 

it syncs to app fine 

still black scree 

[MarreFitbit]

Hi there @Kerreni74, thanks for getting back and letting me know the outcome of the steps I recommended. 

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

I'll be around if you need further assistance. 

[Tracey5]

Mine is exactly same.. Please help to sort mine too. Tried reboot. Tired changing clock face and still no luck

[MarreFitbit]

Hi there @Tracey5, welcome here. Thank you so much for letting me know that you've tried the steps I recommended above. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting. Please keep an eye on your inbox, someone will be in touch with you shortly. 

I'll be around if you have any questions present.

[Misshigginson]

Hi Fitbit.

Mine is exactly the same, there was a white line showing on the screen. I charged it and the watch died. It has a solid red light on at the back, but doesn't respond to a restart or change of clock face as it is not synching to the app. What could the problem be?

[Omotola]

My charge 3 light won't come on even though it syncs with my phone!