Charge 3 blank screen

[Di-58]

My Charge 3 has completely stopped. I charged it fully overnight and the next day the battery icon appeared on the screen as if it needed charging and then it completely died.

It doesn’t vibrate when I receive a call or a message, it also hasn’t registered any steps but the app says it’s fully charged. I’ve tried all the reset advice I’ve found on the forum, they haven’t worked. I’ve also tried contacting customer support through the App but I just get a message saying there is an issue try again later.

I’m not at home for a few more days so I’m unable to contact them on my laptop... any help please?

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

Welcome to the Community, @Di-58.

Thanks for troubleshooting this display issue. I recommend taking a look at this post and confirm you have followed the instructions provided there.

Let me know the outcome. 🙂

[Di-58]

Hi, yes I have tried this a couple of times but it has not worked. Also the Charge 3 will not connect via Bluetooth so I’m unable to change the clock face. It is completely dead!

Moderator edit: format

[AlejandraFitbit]

Thanks for the update, @Di-58.

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.