Charge 3 blank screen

[FM-pt]

My charge3 have a blank screen, making impossible to use.

I followed all suggestions from this forum and nothing works.

Am i missing something or do i need to apply to the warranty? How can i do that?

Tks

[Dragonvoice]

I was having the same issue. Just got off the phone with IT, I was told to put it on the charger, hold button for 8 seconds, remove from charger, put back on charger, hold button for 15 seconds, remove from charger, and put back on charger. During the 15 seconds a white bar appeared on the screen and the last time placing on charger a smilie face appeared then my normal screen. Hope this helps you!

[Auggiejack]

 I tried this several times and it didn't work for me.  Frustrating, because it's tracking, but I can't see anything without using my phone for the info.

[FM-pt]

Tks for your suggestion but it didnt work for me 🙂

Does anyone know how to apply for warranty to an Amazon buy?

[silverknight2]

I’m having the same problems with a blank screen. It syncs and track but all the various suggestions to restart it have failed to restore the screen.

[Rosabristol]

Hi, I can reactivate the watch doing what you say, but it doesn't last, during the last three or four days, every day my screen goes blank and I have then to put it to the charger, smile comes out, but, a few hours later or the next day goes blank again. 😠

[RecklessRunner]

Hi all,

I found that I had to change the clock face, using the Fitbit app.

That would make the screen visible again.

Then I could change the clock face back.

Hope that helps and works for you.

It's not a great solution, and when I used the chat, all Fitbit could suggest was using a different clock face.

Does anyone know how to escalate this issue to Fitbit?

[Auggiejack]

Thanks for the suggestion. I tried it and it didn't work.😖

[Rosabristol]

Hi, thanks, I will try what you said. I bought mine through amazon and, if your purchase is still in guarantee, there is an option to send the watch  to the reparation centre through them for free. 
Sent from Yahoo Mail for iPad

[lallygal]

I've also tried all the suggestions without success.  Kind of frustrated.  Not entirely sure what to do now.. I've had the Fitbit for almost 2 years and never had any problems.  Sorely tempted to buy a new one.     

[Rosabristol]

You can try and send it to its repair centre, they give you a quote first if not in guarantee.

Sent from Yahoo Mail on Android

[MattDruciak]

I have same problem. I went to an online chat in fitbit. We tried different resets, hold for 5 second, then 15 seconds, on and off charger, unpair then pair. Nothing seemed to work. The tech person was frustrated so they emailed me a replacement order link. 

[FM-pt]

I'm back again ...

After geting in touch with Fitbit support, they asked me to go trought all these workarounds of logoff, restart, etc. All without exit (but its true that Fitbit asks the same "tricks").

Then Fitbit decided that it was time to go for a replacement - they asked me for the purchase invoice and watch box (to see the barcode). Luckly I ahd it all.

Sent to Fitbit what was required and received a new Charge-3 after 5 days. 

** now you know that it works

Thank you Fitbit suport.