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Charge 3 blank screen

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‎01-19-2020 02:54 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

‎01-19-2020 02:54 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

Black screen when I took off charge??

Seems not only one...

Thoughts anyone?

 

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎01-19-2020 16:25 - edited ‎06-21-2024 06:56

‎01-19-2020 16:25 - edited ‎06-21-2024 06:56

Hello there @Kbriody, welcome to the Community Forums. Thanks for the details provided about your Charge 3's screen behavior. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here. Please keep an eye on your inbox, someone will reach out to you shortly. 

Thanks for your help @cbwilsha. 

Let me know if there's anything else I may do to help you.

Maria | Community Moderator, Fitbit


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‎09-06-2020 05:35

In response to MarreFitbit

‎09-06-2020 05:35

Thanks....

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‎09-06-2020 06:02

‎09-06-2020 06:02

Same issue. The Support doesn’t Have a resolution. The Tech Development team needs to solve. It was their faulty code from the latest System update released over the last number of weeks that has impacted everyone. Here was their statement:

quote

Note: We release updates to all customers in phases. If an update is available but you don’t see it, check the app again later. 

unquote

This why people are being impacted slowly over time with the same problem. It’s like sending out a virus.

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