Charge 3 blank screen

[Rhea722]

I’ve had my charge 3 since November and have had no issues (aside from it sometimes not pushing through calls and text alerts), but this morning the screen was black and wouldn’t respond to anything. Connected it to the charger after many attempts finally got it to restart, took it off, and the screen was still black despite the clock face showing up and working while it was connected to the charger after I restarted it. I tried changing the clock face, and also tried restarting it several more times with the same results. It started displaying a white dotted/dashed line (kind of like Morse code) in the middle of the screen upon restarting. Then it would show 3-5 white dots on the left side of the screen when it was disconnected from the charger. I don’t know what else to do. I messaged customer support on twitter but have had no response from them yet. 

[NellyG]

Hi @Rhea722 That sounds very frustrating. I will flag your post for a moderators assistance.

[DavideFitbit · Accepted solution]

Hello @Rhea722, it's good to see you around in the Community forums, welcome. And thank you for flagging this post @NellyG.  

Thank you for confirming that you already tried to restart and changing the clock face option. I've sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon. Please keep an eye on your inbox. 

I hope everything goes well, keep me posted. 

[SaraSeigler]

Hi, I just started having this problem with my Charge 3, did you ever get a resolution?

[Rhea722]

Fitbit ended up sending me a new one because mine was still under warranty. I never really got any answers as to what caused it.

Kim

Sent from my iPhone

[SaraSeigler]

Thanks, I ended up calling as well.

[DavideFitbit]

Hi @SaraSeigler, welcome to the Community forums. Sorry for the late response. 

I'm sorry to see that you've experienced the same inconvenience with the display of your Charge 3.  

I've sent your information to Customer Support, but was informed that you have indeed contacted them for further assistance with this. Please let me know if you received a reply from them. 

Keep me posted. 

[Rhea722]

Yes, I did. This happened some time ago and Fitbit went ahead and replaced it since it was less than a year old. Thank you!

Sent from my iPhone

[DavideFitbit]

That's great news, thank you for sharing your experience with this @Rhea722.