Charge 3 blank screen

[SunsetRunner]

I've had my Fitbit Charge 3 for about 6 months and its been great, no issues at all. This week however it wouldn't sync at all so I reset it. All good, the smiley face came up and all good. Back to normal again. A day later, it wouldn't sync so I googled as you do. It told me to sync it again so I did. It reset, and again all good then suddenly the screen went black. It has been black ever since. Now here is the weird thing. My screen is completely blank, yet my Fitbit will sync daily, it vibrates with texts and calls but there is nothing on the screen.

It was suggested that I go into settings and change the clock face as this sometimes reset the charge. I did. Then my whole Fitbit app went weird and I lost all the usual functions on it. No steps, no active minutes other anything other calories. So I deleted the app and reinstalled it. That's all good again but my Fitbit screen is still blank.

I have just reset it again and got the smiley face and the clock face showed up. The light on the screen very dull and then it disappeared. When I double tap ... back to blank. I am at my wits end on how to deal with this thing. Any suggestions that I haven't tried? Is it just faulty? How can I get it working again?

Thanks

Moderator edit: subject

[AlejandraFitbit]

A warm welcome to the Community @SunsetRunner.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 

[lornathome]

I have tried everything but it still stays blank  I really am disappointed in my Charge 3

[AlejandraFitbit]

Hey @lornathome, it's good to see you here.

I understand how are you feeling and appreciate all the efforts in trying to fix this display issue. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.