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Charge 3 blank screen

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‎01-01-2020 00:27 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

‎01-01-2020 00:27 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

I was gifted a Fitbit last year for Christmas and haven't used it for a few months and screen won't turn on or sync now, have tried 8s and 15s reset and nothing's showing up on screen, it will only vibrate when on charge even though I've had it charging over 2hrs.

Any help would be great

 

Tried emailing and the glitchy website wouldn't let me submit it 🙂

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‎01-02-2020 04:00

‎01-02-2020 04:00

Welcome to the Community, @Bshsggd.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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