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Charge 3 blank screen

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‎01-01-2020 19:31 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

‎01-01-2020 19:31 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

I am experiencing a blank screen - have plugged Fitbit in for extended period and it just got warm. I have tried to restart several times but no smiley face appears. Before it went blank the screen displayed some horizontal lines at the top and bottom. This is not a new product but just appears to have stopped working. What options do I have?

 

 

Moderator edit: subject for clarity

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‎01-01-2020 22:51

‎01-01-2020 22:51

Please quit trying to charge it and contact support. Use the help link at the top of the forum

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Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎01-02-2020 10:49

‎01-02-2020 10:49

Welcome to the Community, @AíneG and @WendyB, thanks for the input.

 

I appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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