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Charge 3 blank screen

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‎01-06-2020 08:05 - last edited on ‎09-27-2020 19:52 by Fitbit Moderator

‎01-06-2020 08:05 - last edited on ‎09-27-2020 19:52 by Fitbit Moderator

Hi,

The screen on my Fitbit is black.

I have read forum comments so have tried to change clock face, done endless restarts, charged , etc.

Still a black face!

So I had a Blaze that I haven't used so got that out of the box and although the Blaze lights up when on the doc and being charged. Won't work and just has a black screen. Tried restart , etc,

Still just Black!

Can you help

 

 

Moderator edit: updated subject for clarity

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‎01-07-2020 05:48

‎01-07-2020 05:48

Hi there @KimBilly, welcome to the Community Forums. Thanks for following the tips and recommendations provided in the forums in order to fix your Charge 3 and Blaze's screens. 

 

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

 

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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