Charge 3 blank screen

[Mecon31]

On New Years Day the screen on my Charge 3 was acting up and has been blank since. I have tried all the recommended fixes but nothing is working. I'm now trying to kill the battery to see if the screen comes back with a restart but with the screen not working it's taking forever for the battery to die. 

Moderator edit: subject

[AlejandraFitbit]

Welcome to the Community, @Mecon31.

Thanks for troubleshooting this display issue. If your tracker isn't turning on, I recommend taking a look at this post and make sure you have followed the instructions provided there.

Let me know how it goes. 🙂

[Mecon31]

I have tried restarting, followed, the recommendation above and also tried changing the clock face. Nothing has helped. 

[AlejandraFitbit]

Thanks for getting back, @Mecon31.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂