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Charge 3 blank screen

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‎01-07-2020 11:09 - last edited on ‎09-27-2020 19:52 by Fitbit Moderator

‎01-07-2020 11:09 - last edited on ‎09-27-2020 19:52 by Fitbit Moderator

Hi there,

 

This past week my Charge 3 displays stopped working. I've re-started multiple times and changed the clock face. This used to work in the past but no longer seems to be working now. The device still vibrates and charges, but the screen won't turn on.

 

 

Moderator edit: subject for clarity

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‎01-08-2020 06:53

‎01-08-2020 06:53

Welcome to the Forums, @Laurana88.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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