Charge 3 blank screen

[Kj1234]

Hi, over the past couple of days my Fitbit Charge 3 has had trouble syncing, then this morning the screen is blank although it buzzes when I press the button. I have tried all the suggestions I’ve seen, I’ve placed it on charge and held the button down for 8 seconds, taken it off then on charge and did not get the smiley face, I have also done this for 15 seconds with nothing happening and I can’t change the clock face as it won’t sync with my phone, I have turned the blue tooth on and off again. I’ve owned the Fitbit for over a year now with no problems until this week.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Forums, @Kj1234.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂

[Kj1234]

Thanks for getting back to me, yes the on-line chat were very helpful, turned out my problem was fixable and I will be getting a replacement from you.
Kate

Sent from my iPad