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Charge 3 won't swipe

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‎01-16-2020 03:59 - last edited on ‎09-24-2020 17:47 by Fitbit Moderator

‎01-16-2020 03:59 - last edited on ‎09-24-2020 17:47 by Fitbit Moderator

My Charge 3 was doing well until this morning, when I removed it from my wrist it keeps on blinking and can no longer swipe the screen to any direction.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎01-17-2020 04:41

‎01-17-2020 04:41

Welcome to the Community, @Issapedia.

 

If you are having swiping issues, I recommend restarting your Charge 3 by following the instructions provided in the help article: How do I restart my Fitbit device?.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-17-2020 06:12

In response to AlejandraFitbit

‎01-17-2020 06:12

It still doesn't work. It keeps on blinking and vibrating.
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‎01-19-2020 10:20

In response to Issapedia

‎01-19-2020 10:20

Thanks for the update, @Issapedia.

 

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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