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Charge 3 blank screen

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‎01-17-2020 06:11 - last edited on ‎09-24-2020 17:47 by Fitbit Moderator

‎01-17-2020 06:11 - last edited on ‎09-24-2020 17:47 by Fitbit Moderator

My charge 3 has a blank screen, it still works but unfortunately does not connect to my fit bit account, as can not see the code to put in. Have tried to reset many times but nothing has happened. Is there anything else I can try. 

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‎01-18-2020 06:48 - edited ‎05-23-2025 06:07

‎01-18-2020 06:48 - edited ‎05-23-2025 06:07

Hello there @Charlie27, welcome to the Community Forums. Thanks for letting me know that you've restarted your Charge 3 in order to fix the blank screen prior to contacting us. 

I've created a case to get you in contact with our Support team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if you need further assistance. 

Maria | Community Moderator, Fitbit


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