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Charge 3 blank screen

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‎01-21-2020 00:41 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-21-2020 00:41 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

I gifted my husband fitbit charge 3 getting it imported all they from USA to Nepal.Taking high cost.Not even a year pass by there is blank scree,no charging alert.

on trying 8sec and 15sec press button i just get smiley and blank bar that disappears.

please help its was expensive gift.

i even want to check logo at charge 3 charger to confirm original charger.

please help help help

 

 

 

Moderator edit: updated subject for clarity

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‎01-22-2020 06:05 - edited ‎02-23-2024 03:11

‎01-22-2020 06:05 - edited ‎02-23-2024 03:11

Hello there @Rubesri, welcome to the Community Forums. I am sorry to hear that you are going through this situation.  Thanks for taking the time to restart your husband's Charge 3 prior to posting here.

Since the restart didn't work, please check in the Fitbit app if the Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app.

Give this a go and let me know the outcome, I'll be around and glad to further assist you. 

Maria | Community Moderator, Fitbit


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