Charge 3 blank screen

[ashli54]

My Charge 3 hasn't displayed for the past 3 days. I can see through the app that everything is still tracking, but my watch screen is completely blank. I tried putting the watch on the charger, holding button for 15 sec, disconnecting and reconnecting to the charger to no avail. Any other suggestions? I primarily use my watch as an actual watch, so this has been so frustrating!

Moderator edit: updated subject for clarity

[SunsetRunner]

Try installing a different clock face, preferably one from Fitbit.

[MarreFitbit]

Hello there @ashli54, welcome to the Community Forums.

Since the restart didn't work, but your Charge 3 is still syncing, as @SunsetRunner said, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app.

Give this a go and let me know the outcome, I'll be around and glad to further assist you. 

[ashli54]

Still not working after changing the clock display. 😔

[MarreFitbit]

Hello there @ashli54, thanks for letting me know that the recommendations didn't work for you.

I've seen that our Social Media team contacted our Support Team on your behalf. Please keep an eye on your inbox for updates on your case. 

Let me know if there's anything else I may do to help you in the meantime.