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Charge 3 blank screen

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‎01-21-2020 11:11 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-21-2020 11:11 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

Fitbit shows black screen. Tried to use the charger to turn it on. Not working.  How do I get it to work again..?

 

 

Moderator edit: updated subject for clarity

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‎01-21-2020 11:28

‎01-21-2020 11:28

Welcome to the forums!

 

Can you do a restart at all?

 

if not contact support. Use the help link at the top of the forum

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎01-21-2020 12:01 - edited ‎02-23-2024 03:15

In response to WendyB

‎01-21-2020 12:01 - edited ‎02-23-2024 03:15

Hi there @ladybug-1969, welcome to the Community Forums. Thanks for the details provided and for trying to recharge your Fitbit. 

While reading your post I was wondering if you Fitbit device is a Charge 3 or the Charge?

While we wait for your response, please restart your tracker as @WendyB recommended by following the steps in the article: How do I restart my Fitbit device?

If the restart does not work, please check in your Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Maria | Community Moderator, Fitbit


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