Charge 3 blank screen

[DonnaMarieSearl]

My waterproof Fitbit charge 3 started fading in screen it now Un readable?

Moderator edit: updated subject for clarity

[SunsetRunner]

Try a Restart and do it several times if necessary.

[MarreFitbit]

Hi there @DonnaMarieSearl, welcome to the Community Forums. Thanks for the details provided about what happened to your Charge 3.

Please try restarting your Charge as @SunsetRunner recommended you. 😉

If the restart doesn't work, please check on the Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app.

Give this a go and let us know it goes. 

[Lyss_marilyn]

My charge 3 is doing the exact same thing. I've tried to restart so many times on and off the charger. Tried changing the clock multiple times. Updated the app. Charge 3 was already up to date. I even let it die. And put it back on the charger but still same black screen but the vibrations still happen. Help

[MarreFitbit]

Hello there @Lyss_marilyn, welcome on board. I appreciate you've taken the time to follow the tips and recommendations I posted above. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

[DonnaMarieSearl]

Thank you, nothing seems to be working

Sent from my iPhone

[MarreFitbit]

Thanks for getting back @DonnaMarieSearl.

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

I'll be around if you need further help.