Charge 3 blank screen

[Gunning4Maratho]

My Charge 3 is fairly new and the screen has gone completely blank. I have everything from restarting to factory reset but nothing is working. I don’t know what to do?

Moderator edit: updated subject for clarity

[ENjoyVida]

I'm having a similar issue. After the long restart the brightness improved minimally and I was able to set it to normal but it is still very dim in general and the brightness varies in different areas so some numbers I can't see at all. I wish there was a fix for this but I've tried the reboot and the long restart already to no avail...

[MarreFitbit]

Hi there @Gunning4Maratho, welcome to the Community Forums. Thanks for the details provided about your Charge 3's behavior. I appreciate you've taken the time to fix the blank screen prior to to contacting us. 

I've seen you contacted our Support Team after posting here. Please keep an eye on your inbox, someone will reach out to you shortly.

Hello @ENjoyVida, welcome on board. Thanks for all the steps you've tried so far in order to improve the brightness on your Charge 3.

Since the restart didn't work, please check on the Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app.

[BakerFit]

I've been having the same problem. I've changed the clock face and that did not work. I then plugged it in and held the button for 15 seconds and got the smiley face. After that it was on for about 10 seconds and then went blank again. After doing this again, it did the same, but then it flashed all bright and then went blank. I'm not sure what to do at this point. Please advise! Thank you!

[ENjoyVida]

Hi

Syncing is fine... I did change the clock face but same issue. IT seemed to improve a bit the first day but then went right back to very dim and extremely hard to see.

[GDS5012]

I recommend that all who are having a 'screen issue" contact Fit Bit Customer service before the warranty expires. They should replace your fit bit free of charge. My Charge 3's expired one month ago and they wouldn't waive the month's time period but offered a discount on future purchases. I told them I would be buying another fit bit product. Keep the discount for valued customers.

[GDS5012]

Make that WOULD NOT be purchasing another fit bit product.

[MarreFitbit]

Hi there @ENjoyVida and @BakerFit, thanks for letting me know the outcome of the steps I've recommended. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Thanks for your suggestions @GDS5012. I've seen that our Team has solved your issue. 🙂