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Charge 3 blank screen

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‎01-27-2020 01:36 - last edited on ‎09-23-2020 17:45 by Fitbit Moderator

‎01-27-2020 01:36 - last edited on ‎09-23-2020 17:45 by Fitbit Moderator

Since this morning the screen has been blank. Tried resetting numerous times - 8 secs and 15 secs unplugging and then plugging it back in etc but no smiley face. This is really frustrating as my fitbit is only a year old.  Nothing seems to work. Any advice? Info is being tracked on the app though so that is something. 

 

 

Moderator edit: updated subject for clarity

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‎01-27-2020 07:42

‎01-27-2020 07:42

Contact Customer Support.

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‎01-27-2020 07:42

‎01-27-2020 07:42

Contact Customer Support.

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‎01-27-2020 16:32 - edited ‎02-23-2024 03:40

In response to SunsetRunner

‎01-27-2020 16:32 - edited ‎02-23-2024 03:40

Hi there @rrrryder, welcome to the Community Forums. Thanks for the details provided and for taking the time to troubleshoot your Charge 3's screen prior to contacting us. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


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