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Charge 3 setup issues

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‎01-25-2020 11:48 - last edited on ‎09-23-2020 17:45 by Fitbit Moderator

‎01-25-2020 11:48 - last edited on ‎09-23-2020 17:45 by Fitbit Moderator

Cannot set up new Charge 3. Keeps searching.

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎01-25-2020 13:54

‎01-25-2020 13:54

What phone are you using?

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‎01-25-2020 14:45

In response to SunsetRunner

‎01-25-2020 14:45

I Phone 7 with IOS 13.3

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‎01-27-2020 08:39

In response to Tipperary45

‎01-27-2020 08:39

Welcome to the Forums, @Tipperary45 and @SunsetRunner, thanks for the input.

 

I would like to know if you keep having problems pairing your Charge 3? If so, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

 

Let me know how it goes. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-27-2020 11:32

In response to Tipperary45

‎01-27-2020 11:32

Hey did you manage to get this fixed as I am in the same boat today.  Got a replacement charge 3 and removed the original charge 3 and now it is stuck on "we found your tracker .......... connecting to tracker"  the pin code isn't coming up?

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‎01-27-2020 14:42

In response to IrishCailin

‎01-27-2020 14:42

They suggested an article titled why can’t I set up my Fitbit . Haven’t had a chance to look it up yet.


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