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Charge 3 blank screen

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‎01-27-2020 09:50 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

‎01-27-2020 09:50 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

Hi all, 

 

I have a Charge 3 which has been working fine until last week.  The screen is black and I cannot read a thing on it.  It is syncing with my phone ok.  I've tried the 15 second restart and changing the clock face but to no avail.  It is 11 months old.  It is update with all the software etc.  Can anyone shed any light.  I paid £150 for it so no cheap and I am not best pleased.  

 

Thanks in advance for your help. 

 

Michelle

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎01-27-2020 13:11

‎01-27-2020 13:11

Try a Restart and do it several times if necessary.  My regards to the Twins!

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‎01-27-2020 16:20 - edited ‎02-23-2024 03:40

In response to SunsetRunner

‎01-27-2020 16:20 - edited ‎02-23-2024 03:40

Hi there @Mummytotwins, welcome to the Community Forums. Thanks for the details provided, I appreciate you've taken the time to troubleshoot your Charge 3 prior to contacting us. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. 🙂

Thanks for your recommendation @SunsetRunner.

I'll be around if there's anything else I may do to assist you in the meantime. 

Maria | Community Moderator, Fitbit


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