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Charge 3 blank screen

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‎01-29-2020 03:47 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎01-29-2020 03:47 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

A few weeks ago I noticed the screen was fading around the edges on my Charge 3. This got progressively worse until today I couldn't even read the time on it. I tried restarting the device and the screen is now completely black. It vibrates when ai press the button, and syncs to my phone fine, but I can't see any display. 

 

 

Moderator edit: updated subject for clarity

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‎01-30-2020 05:40 - edited ‎09-24-2023 12:14

‎01-30-2020 05:40 - edited ‎09-24-2023 12:14

Hi there @cellos, welcome to the Community Forums. Thanks for the details provided about your tracker's display and for taking the time to restart your Charge 3 prior to contacting us. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Keep an eye on your inbox for updates on your case. 

Maria | Community Moderator, Fitbit


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