Charge 3 blank screen

[Tasha2]

I no longer see anything on the screen of my watch. Still tracks my steps and everything but no display on my screen. Very irritating!

Moderator edit: updated subject for clarity

[SunsetRunner]

Try a Restart and do it several times if necessary.

[JMOK75]

This is my 2nd Charge device. Several months ago, the display just suddenly went defective. It had white/gray lines instead of a black background making it difficult to read the display. Almost like water damage but I don’t wear it in water and I actually witnessed it when it ‘broke’. Additionally the display would no longer light up when I raised my arm and the display would not stay lit when pressed. To the point I could barely get to stay lit long enough to scroll to see my steps etc... Very unhappy with this experience but I just dealt with it. Because I don’t have a bottomless pit of money to keep buying watches. 

Then today, the display completely stopped working. It’s counting steps and vibrating. Just No display. 
And no amount of resets has solved it so please spare me any recommendations to reset. It doesn’t work!!

Better yet, the app stopped working too and I can’t even get into it anymore. I did an update today and now it just crashes every time I try to reopen it.

So annoyed and disappointed. So tired of spending over $100 for Fitbit watches that just break all the time. Waste of $$$.

[MarreFitbit]

Hi there @Tasha2, welcome to the Community Forums. Thanks for the details provided. 

As my friend @cbwilsha recommended, please restart your Charge 3. If the restart doesn't work, I suggest restarting your Charge 3 using the 15-second method: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

In case that neither of the restarts work, please check in your Fitbit app if your Charge 3 is still syncing. If so,change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Hello @JMOK75, I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit Charge 3. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I've created a case to get you in contact with our Support Team  team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you.

[soniayang]

I'm having the same problem right now.

I have tried everything I read here: change clock face, restart(hold down for 8 sec), the method you mentioned here(hold down for 15 sec) and nothing works.

It still detect steps and connect to the phone, vibrate when there's notification.  However absolutely no display.

Please help!

[MarreFitbit]

Hi there @soniayang, welcome on board. Thanks for taking the time to fix the screen on your Charge 3 prior to contacting us. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

I'll be around if you have any questions present. 

[soniayang]

I can only say that I am very disappointed by the solution offered by your customer team. From I read so far there are a lot of customer reporting this issue happened right after the one year warranty time frame. To expect customer spend more money on a product with known issue is not responsible at all!

[Tasha2]

My screen is still black. Those steps that were suggested did not work
after several attempts.

[Tasha2]

Screen is still black after trying what was suggested. Even tried changing my clock face. No more fitbit for me.

[PMcA]

My Charge 3 has also suddenly gone blank. I noticed the screen became very dim as I was checking my steps, so much so that I couldn't read it. Now it's completely blank.

It's still synching to the App but nothing on my screen either 

[PMcA]

I have tried the 8 second restart suggestion several time, the 15 second suggestion and changed the clock face. Still no display. What are my options? This Fitbit was a Christmas gift so it's only been used since 25th Dec 2019. Well within warranty. 

It is still synching with the app but I have no visuals on my screen.

[Jackiefeet]

I have been having the same issues just in the last week. I have restarted by plugging into charger and holding the button about a dozen times now and it works ok for sometimes an hour, sometimes several hours, then it’s back to either blank screen or white screen or a screen with lines down it! It’s very annoying! I only started Fitbit premium this weekend and I think this is stem these problems started? 

[MsRamsey]

I've been having the same problem with my Charge 3. The display is very faint, and the clock face half appears in the window and half off-screen. I'll try the 15-second method, but if that doesn't work, I'll have to find a different fitness tracker - I've been a FitBit wearer for a number of years, but I can't afford to buy another one when I've had this one for such a short period of time. It's very frustrating to have such a nice, high-tech device that doesn't work well, which means I can't use its features.

[PMcA]

I was just chatting to the online support team. I just followed a link in the Moderators post above. They were very helpful and, because nothing worked to resolve the blank screen issue, I have been offered a replacement. My Charge 3 was a Christmas gift (Dec 19) so is still under warranty. 

If  your devices are still under warranty, i suggest you contact Support. They were very helpful.

[Breta]

I've had this problem for well over a month now and reported it to Fitbit support and keep getting told they are working on a solution to this problem with the Charge 3. I have asked for my device to be replaced. Every response from the fitbit team is from a different name and now today they have asked me to explain what is wrong again! So disappointing. Ive tried all types of restart suggested but when you cant see the screen it is impossible!

[Breta]

Im glad to hear you have been offered a replacement. Mine was under warranty when i reported this fault - but no one has offered a replacement. it is so disappointing to have such lack of support  

[Jackiefeet]

How long is the warranty? I’ll have to search to see if I can find my receipt!

Sent from my iPhone

[MsRamsey]

I'm glad I checked. Mine was under warranty, too!


Sent from my T-Mobile 4G LTE Device

[lottidada]

This has happened to me.  After 3 months the screen had white lines with gray back round.  Now the screen is completely black.  I have done all of suggestions given by Fitbit and none work.  The app no longer works and the watch does not sync.  Again, i have followed all suggested steps and nothing.  I am extremely disappointed.  Especially because there are no returns being offered. Not a good product if it works for a few months.

[Tasha2]

I've gotten another fitbit given I couldn't get my black screen issue
resolved. Starting to not be a fan of the fitbit watches. Apple is on my
nxt agenda as I give up the Android phone cause I've had mad issues with my
Samsung smartphone that I just purchased late March.