help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 blank screen

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-30-2020 06:08 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎01-30-2020 06:08 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

My charge 3 has a blank screen for some reason. I checked all posts here on how to reboot, followed those and none work. The screen remains totally blank.

 

Then I tried to re set it on my phone; the app asks to pair with the device using a code, but the screen is still blank and I cannot view it on the device. 

 

Very stuck and now cannot use it! 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-30-2020 07:59

‎01-30-2020 07:59

Contact Customer Support.

View best answer in original post

Best Answer
2 REPLIES 2

‎01-30-2020 07:59

‎01-30-2020 07:59

Contact Customer Support.

Best Answer

‎01-30-2020 12:38 - edited ‎09-24-2023 12:11

In response to SunsetRunner

‎01-30-2020 12:38 - edited ‎09-24-2023 12:11

Hi there @LWeightman, welcome to the Community Forums. Thanks for the details provided and for taking the time to troubleshoot your Charge 3's screen prior to contacting us. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Thanks for your recommendation @SunsetRunner.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes