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Charge 3 blank screen

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‎01-31-2020 07:24 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎01-31-2020 07:24 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

One day my Charge 3 screen went black but the device was still vibrating when I pressed the side button.

 

Read through the forums on what to do and followed steps advised by FitBit when this happened to other people - but nothing seemed to resolve my issue.

 

It has now unpaired itself from FitBit profile and does not charge. It is less than a year old and this happened when the device was approximately 8 months from new so very disappointed but hoping you can help me get this fixed.

 

 

Moderator edit: updated subject for clarity

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‎02-01-2020 07:56 - edited ‎06-07-2024 05:37

‎02-01-2020 07:56 - edited ‎06-07-2024 05:37

Hi there @JamesSomers89, welcome to the Community Forums. Thanks for the details provided about your Charge 3's behavior and for taking the time to troubleshoot it prior to posting here. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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