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Charge 3 blank screen

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‎04-14-2020 16:20 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

‎04-14-2020 16:20 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

Like many others, I have a blank screen. In the past I have been able to reboot but not this time. I have held for 8 seconds and repeat, tried the clock face suggestion and also have let the battery run out and then total battery charge all with no success. The sensor does work and the Fitbit does sync and has the sensor light flash, just no screen. Please advise.

 

 

Moderator edit: subject for clarity

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‎04-17-2020 13:06

‎04-17-2020 13:06

It's great to welcome you, @BrackBrood.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue.

 

Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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