Fitbit Charge 3 vibrating and flashing

[MistyLP]

Vibrating and flashing... stops then move it and it starts... says add alarms in mobile app ...goes to main screen then timer then screen wake...

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @MistyLP. I am sorry for the delayed response.

I've moved your post to Charge 3 board so we can keep our forums organized.

I am sorry to hear your Charge 3 tracker keeps vibrating and flashing. Thank you for the details shared, I am here to help. I recommend restarting your tracker by following the steps from this help article: How do I restart my Fitbit device?

Let me know how it goes, I'll be around. 

[MistyLP]

It then got worse and burnt my arm from the vibrating and flashing ... surprised how unsafe it is... I have attached a photo of prof ... the fit bit has now died and not working...
I’ve only had it for a year and 4 months... is it still under warranty?

Very disappointed
Misty



Sent from my iPhone

[LiliyaFitbit]

Hi @MistyLP, thank you for your reply. I am sorry for the delayed response.

Thank you for providing the additional details. I am sorry to hear you are going through this situation and appreciate your efforts to attach a photo. I understand your concern and I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. They will do their best to help you and provide the options according to the Fitbit Warranty.

I'll be around if you need further assistance.  

[MistyLP]

then the Fitbit burnt my arm from the vibrating and flashing... be careful people! After that it died and won’t turn on again... I was told to reset it but that won’t work cause it’s dead ! 

Moderator edit: format

[LiliyaFitbit]

Thank you for your response, @MistyLP.

I am sorry to hear about the discomfort you experienced. I totally understand how you are feeling and appreciate the additional details. Our Support team will be contacting you soon in order to resolve the issue, please keep an eye on your inbox. 

Let me know if you have any questions.

[SunsetRunner]

I'm having the same issue! With vibrating and flashing and not charging, and dying constantly. I've had my fitbit 1 year and 4 months also! Let me know how this gets resolved for you. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your efforts to resolve it and providing the additional details. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts. 

If you have any questions, feel free to let me know.

[SunsetRunner]

They were not able to assist me and that's why I came to the community page