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Charge 3 blank screen

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‎04-16-2020 20:02 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-16-2020 20:02 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Almost daily my Charge 3 (less than 1 year old) shows a blank/dark screen. It vibrates but does not display anything. The only fix is to restart. This is the second Fitbit Charge to do this. I’ve changed the clock face and it still does it. I usually get about 3-4 hours before this happens after a restart.

 

 

Moderator edit: subject for clarity

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‎04-24-2020 09:34

‎04-24-2020 09:34

It's great to see you around, @savagenick.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue.

 

Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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