help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 display corrupted

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-16-2020 03:17 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

‎04-16-2020 03:17 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

Hi, I have a problem of having grey line on my Charge 3 and sometimes the screen is not responsive so I cannot swipe it to sides and then I've tried the reset method but it did not work. I bought it only last year in august month. Thanks in advance for your help.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎04-19-2020 09:17

‎04-19-2020 09:17

Welcome to the Community, @Mitukajal.

 

Thanks for troubleshooting this display issue. If you are having problems with your tracker's screen, I recommend taking a look at this post and make sure you have followed those steps.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎04-20-2020 10:39

In response to AlejandraFitbit

‎04-20-2020 10:39

Thanks for ur help and I followed all the steps to reboot the device but still grey lines are on display 

Best Answer

‎04-24-2020 10:14

In response to Mitukajal

‎04-24-2020 10:14

Hello, since last 3 days I didn’t get any response from ur side . I will appreciate , if you reply me as soon as possible. Thanks in advance 

Best Answer
0 Votes