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Charge 3 blank screen

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‎04-17-2020 10:19 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-17-2020 10:19 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

My screen has gone blank on Charge 3. I’m still receiving vibration alerts. I’ve tried to suggested reboot and changing clock face but this has not resolved the issue. I’ve been advised to contact community for more help.

 

 

Moderator edit: subject for clarity

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‎04-24-2020 09:20 - last edited on ‎10-13-2025 07:55 by Fitbit Moderator

‎04-24-2020 09:20 - last edited on ‎10-13-2025 07:55 by Fitbit Moderator

Welcome to the Community, @FionaRoper.

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue.

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-24-2020 09:31

In response to AlejandraFitbit

‎04-24-2020 09:31

Thank you. I can honestly say I’ve received the best customer service from the support team and would highly recommend use no Fitbit services

Thank you

Sent from my iPhone
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