Charge 3 blank screen

[bensiaus]

I got a blank screen and I tried the reset by connecting it via charging cable and hold for 8 seconds to no avail. Next thing I was going to do was to try to change the clock face. Unfortunately the Fitbit app on both windows 10 and android phone will not let me because whatever clock I select, it will just load. Is there a problem with the app or server? My Fitbit is still alive because the light is on and there's vibration when I connect it to the charger.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @bensiaus.

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[katehm]

I have the same problem with my Charge 3. It was working at this morning 0600 EDT. In fact, it was annoyingly bright. The alarm went off at 0700, but, as I was in the middle of a conversation, I silenced it without looking at it. When I glanced at the time around 0745, it was just black. Can't wake it up.

It vibrates if I press the button. It vibrates when put it in the charger. The alarm works.

Firmware version: 28.20001.63.5. The app claims this is the most recent version (although https://help.fitbit.com/articles/en_US/Help_article/1372 lists a newer one). I have all-day sync turned on.

I have tried:

1. rebooting it in its wall charger by holding button for 8 seconds and removing
2. rebooting it in its wall charger by holding button for 16 seconds and removing
3. rebooting it in its wall charger by holding button for 20+ seconds and removing, then pressing the button in the charger for 30-60 seconds (tried many, many times)
4. changing the clock face and syncing (at least three times)
5. Setting a silent alarm
6. repeated #3 using the laptop USB
7. cleaned the contacts and case with an alcohol prep pad
8. updated the iPhone app and rebooted phone
9. repeated #3 using the laptop USB again

I am ridiculously dependent on this thing. And none of my other watches have working batteries now, as I have worn nothing but this Charge 3 for 13 months now.

Please help!

Desperately seeking solutions,

Kate

[Kale_n_beets]

Hi, 

I also suffer from this problem. It has happened during the last 6 months every time I let the battery go below 15%. It has always worked with a hard reset or changing the clock face. 

This time nothing works. I still use the device since all the tracking functions works but after 3 weeks with no watch on my arm and always needing to check the app to see my stats I am tired of it. I have tried all the resets that katehm described around every other day for three weeks. When searching the forums it is evident that this issue is not new so how come it hasn't been fixed yet? 

Please solve this. I am seriously considering replacing my tracker with a more reliable brand.

[Kale_n_beets]

I also want to add that in a desperate attempt to make it work I wanted to try unsyncing it from my app and resyncing it, which I of course could not do since I need a code from the screen of the device to be able to connect with the app. So now I am in an even more desperate situation since I no longer can see my stats in the app.

Anyone else with this problem, see this as a warning! Do not unsync your device..

[pkstorms1826]

Yea, this is beyond ridiculous. They clearly have a major issue affecting thousands of Fitbit users and are not providing a global fix. I'm going to report this so the media gets a hold of this. It's unacceptable that we have to spend hours digging through community boards to try all the various useless fixes that have rendered my $150 device junk. I was told they'd open a ticket for technical support which is stupid - it's not MY device, it's thousands of devices. Complete and total incompetence. It's a software or a firmware issue. How do you plan to compensate people for this? 

[bensiaus]

Hi,

You have call their support team to help you if you're stuck. There are 3
solutions to the *no display* but all 3 were performed to no avail. So they
sent me a replacement.

Also I called the Fitbit support because one of the fix, changing the clock
face, is not working. Apparently, they don't support Android 6 anymore. But
changing the clock using the fitbit app via Windows 10 is also not working.

Good luck.