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Charge 3 display getting dim

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‎04-22-2020 16:24 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

‎04-22-2020 16:24 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

I received my Charge 3 as a Christmas gift from my husband back in 2018 and just today I've noticed that the screen is extremely dim on Normal or Auto brightness setting. Completely unreadable on the Dim setting. I thought I might have accidentally changed the setting somehow, but it's clear I didn't. I've tried all the fixes mentioned in various posts including a standard & hard reboot, no change. I'm able to see my info on the app so no sync issues.

 

I've had various Fitbit products over that last 10 years and I've never had a problem like this on a product I've had only 15 months. From all the various posts I've seen on the same subject, it appears I'm not alone. 

 

Any help would be greatly appreciated.

Thanks a bunch!

 

 

Moderator edit: subject for clarity

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‎05-06-2020 07:30

‎05-06-2020 07:30

Welcome to the Community, @Bunnyraider.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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