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Charge 3 blank screen

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‎04-23-2020 05:30 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-23-2020 05:30 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

Hi, it's been about six months that my Fitbit Charge 3 stopped working, blank screen and the battery is always at 1%.

 

I tried everything from restarting to changing the clock and finally I removed the device from my app and tried to connect it again, now I'm stuck as I can not see the number to pair the Charge 3 with my phone.

 

Fitbit should do something about it as I can see a lot of people having the same problem and should replace the item as it is faulty. It's either firmware bug of faulty device. And we should be compensated for it.

Thanks.

 

 

Moderator edit :subject for clarity

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‎05-06-2020 10:43

‎05-06-2020 10:43

It's great to welcome you, @Toutoubaraki.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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