Warranty

[MAK2822]

My charge 3 will not reboot despite instructions. About to throw away, and noticed that the literature states 2 year manufacturers warranty. Bought 2/3/2019, so just over a year old.

Of course I can't find the actual receipt, so will go back to the shop and beg for them to reprint - if possible.

If I do get the receipt, how do I contact Fit Bit to organise something ?

And, if I can'y get the receipt, is there any way Fit Bit know the purchase time frame through some magical way of tracking ?

Here's Hoping

Any info would be great.

Thanks

[SteveH]

The warranty is either 12 months or 24 months depending where in the world you bought it. A receipt may not be necessary for a claim but there are other requirements (such as the retailer being on the approved list).

Best thing to do is to contact customer support via contact.fitbit.com If they can't fix it then they can check on your warranty status and advise on your option.s

[MAK2822]

SteveH

I uninstalled the device from my wife's phone. The reinstalled a little later. Whilst it was clashing/vibrating and changing screens, the phone reinstalled it, finding the tracker and that part is working. Started moving the Charge 3, and the phone showed steps going up. All happening whilst the Charge 3 is having seizures 🙂 So, at least the tracking is OK. I sent off an email to support as you stated in your VERY quick reply. Now I will sit and wait.

Thanks anyhow.