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Charge 3 blank screen

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My Charge 3 is showing a black screen, but would buzz. It also should show a smiley face but would go back dark after that. My Fitbit is not syncing in order to try the clock face changing. However I just tried to plug my Fitbit back into the charger it showed the smiley face, and the screen went black.

 

After a couple minutes I tried to hold the button down but there was no buzz and the Fitbit got extremely hot within a minute of being on the charger. I’m not sure how to fix this any advice is welcome. 

 

 

Moderator Edit: Clarified subject

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Welcome to the Community, @Glewallen.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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