04-29-2020
14:05
- last edited on
09-17-2020
11:01
by
MatthewFitbit
04-29-2020
14:05
- last edited on
09-17-2020
11:01
by
MatthewFitbit
My Charge 3 is showing a black screen, but would buzz. It also should show a smiley face but would go back dark after that. My Fitbit is not syncing in order to try the clock face changing. However I just tried to plug my Fitbit back into the charger it showed the smiley face, and the screen went black.
After a couple minutes I tried to hold the button down but there was no buzz and the Fitbit got extremely hot within a minute of being on the charger. I’m not sure how to fix this any advice is welcome.
Moderator Edit: Clarified subject
06-14-2020 07:42
06-14-2020 07:42
Welcome to the Community, @Glewallen.
Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
In the meantime, let me know if you need anything else. 🙂