Charge 3 blank screen

[Pans80]

My Charge 3 was fine last week then the screen went blank. Fully charged it and whilst on charge followed the reset instructions, holding down the sensor until the smiley face appeared but then it just goes black again. Tried to sync via the app but it won’t connect at all. Any ideas or has it just had it? Had it for just over a year so out of warranty but I would still have expected it to last longer than this! 😕

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @Pans80.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

[Mandyscents]

UPDATE:  I just escalated the issue via phone and they have agreed to replace my Charge 3 without warranty.  This is the customer service that as a customer of FitBit, I really appreciate.  Thank you to Angelica, Supervisor with FitBit customer service.

........................

I had the exact same problem. After reviewing this community forum is shows that there are MANY people having the same problem but FitBit is not taking ownership and taking care of their long time customer.  It is such a shame. 

A ticket was created and escalated and since it was purchased 14 months ago instead of 12 - they refuse to replace the tracker and will only provide me with a 35% discount.  I only purchased this Charge 3 because my Charge 2 suddenly stopped working as well.  I have been using Fitbit for several years and have purchased over 1/2 a dozen of their products.  However, both the Charge 2 and 3 both suddenly stopped working for me and the only thing offered was a minor discount.  I am very disappointed FitBit and I will no longer purchase of refer any of your products.

[Skr53]

I have the same problem and did the same steps to resolve...chart is still blank.

[Pans80]

I'd get on to them again. They replaced mine with no arguments, I was really impressed. They tried to go through all the reset processes with me (which i'd already tried myself but with no joy) then when that didn't work, they just posted me out a new one. Hope you get it sorted!

[Mandyscents]

Pans80 - How long ago did you purchase yours?

[Pans80]

Bought it in Feb 2019 and it stopped working April 2020 so about the sane amount of time as you. 

[Mandyscents]

Pans80, THANK YOU for your info and encouragement to push further.  They have agreed to replace my Charge 3 without warranty.  This is the customer service that as a customer of FitBit, really appreciate.  Thank you to Angelica, Supervisor with FitBit customer service. 

[Pans80]

Excellent! Good news!

(I just need to find mine now as I've bloody lost it 😂)

[Dfb1907]

I regrettably have had the same issue for several days. I have tried everything suggested on the forums without any joy. To make things worse now with the new update I can't set my alarm as this isn't an option on the app.